Managed IT, cybersecurity and ERP for organizations in Montreal

Technology for Montreal's mix of industries

Montreal's economy is unusually broad. Banks, insurers and investment firms sit alongside aerospace manufacturers and their suppliers, life sciences and health research, a large video game and visual effects industry, universities, and an artificial intelligence research community with an international reputation. Around them are thousands of professional firms, distributors and non-profits that need the same dependable IT at a smaller scale.

Across that mix, we see the same pressures:

• Privacy rules with real teeth. Quebec's Law 25 brought new duties and significant penalties, and many organizations are still catching up on the technical controls behind their policies.
• Sensitive data in many places. Client files, financial records, research data and employee information spread across cloud apps, shared drives and personal devices.
• Growth outpacing systems. Firms add people, locations and software faster than anyone documents them, until an audit, an insurer or a breach forces the question.
• Integration gaps. Finance, operations and customer systems that do not talk to each other, so staff copy data by hand.

What we do for organizations in Montreal

Managed IT services provide one accountable team for support, monitoring, patching, device management and vendor coordination, with 24/7 help desk access for managed-service clients.

Our cybersecurity services cover multi-factor authentication, endpoint detection, email security, logging and staff training. Security assessments give you an honest picture of where you stand, and privacy and compliance readiness work connects that picture to what Law 25 and PIPEDA expect: access controls, retention, incident procedures and evidence you can show an auditor or insurer.

For operations, Prometheus ERP brings finance, purchasing, inventory, projects and HR into one system, configured and automated around your processes. When an off-the-shelf tool will not do, our software development team builds and integrates what you need.

How support works in Montreal

Our support is delivered remotely. Users reach the help desk by phone, email or ticket, and we work on their devices, servers and cloud services through secure remote tools. Because Montreal is on Eastern Time, our working day lines up with yours, and managed-service clients have 24/7 access beyond it.

On-site work in Montreal is arranged case by case. If a project needs hands on site, such as a network refresh or an office move, we agree how that will happen before the work begins and record it in your service agreement. Response targets for each priority level are set there too.

Privacy, compliance and local considerations

• Law 25. Quebec's Act respecting the protection of personal information in the private sector, as amended by Law 25, requires a person in charge of the protection of personal information, privacy impact assessments before certain projects and before communicating personal information outside Quebec, prompt handling and reporting of confidentiality incidents that present a risk of serious injury, and a register of incidents.
• French-language requirements. The Charter of the French Language, as amended by Bill 96, can affect which software versions you deploy and how interfaces, documentation and contracts are presented to staff and customers. Factor this in when you choose or build systems.
• Public bodies and health. Public bodies in Quebec follow their own access and privacy legislation, and health and social services information has specific rules.
• Federally regulated sectors. Banks and federally regulated insurers also follow OSFI guidance on technology and cyber risk and on third-party risk.

We describe these obligations to help you plan. They are general information, not legal advice.

Where Montreal organizations usually start

Many organizations already have a Law 25 policy on paper and want to know whether their systems match it. A practical starting point is a technical review that answers a few direct questions: where personal information is stored, who can reach it, whether access is logged, how long it is kept, which vendors host it and in which country, and how an incident would be detected and recorded.

You get a plain report of gaps in priority order, what closing each one involves, and an estimate in Canadian dollars. Typical early fixes include enforcing multi-factor authentication, tightening Microsoft 365 sharing settings, setting retention rules, turning on audit logging, and documenting where each system's data lives. Larger work, such as moving to a Canadian cloud region or consolidating tools into Prometheus, is planned in stages with a privacy impact assessment in mind from the start.