Support
Client support
Existing clients can open and track support requests in the client portal. Managed-service clients have 24/7 access to support.
Open a support request
Log in to the client support portal to open a ticket, check its status, and see your history.
When opening a request, please include:
- what is affected (user, device, system or service);
- what happened and when;
- how urgent it is and how many people are affected;
- any error messages or screenshots.
Priorities
Requests are handled by priority as set out in your service agreement, from P1 (a major outage affecting the business) to P4 (routine requests such as a password reset).
Not a client yet?
This page is for existing clients. For new enquiries, please use the contact form or email hello@promaticsinc.ca.