Managed IT & Support
Fully managed or co-managed IT, a 24/7 help desk, networks, cloud and Microsoft 365, run to a written service agreement.
Managed IT · Cybersecurity · ERP · Software
Enterprise IT, cybersecurity and business systems under one roof
We manage, secure and modernize the technology your organization runs on: from the help desk and the network to ERP, integrations and custom software. One partner, accountable end to end.
- Years delivering technology projects
- 7+
- Projects completed
- 310+
- Client satisfaction
- 98%
- Support for managed-service clients
- 24/7
What we do
Four practices, one accountable partner
Most clients start with one practice and add others as trust builds. Every engagement runs to a written scope or service agreement.
Cybersecurity
Assessments, EDR, email security, awareness training and privacy readiness to reduce risk across your organization.
Business Systems & ERP
Prometheus ERP and ERPNext, customized without limits, plus integration, automation, analytics and AI.
Software & Cloud Development
Custom software, web and mobile applications, eCommerce, UX design, blockchain and cloud engineering.
Prometheus ERP
An ERP that fits your business, not the other way around
Prometheus is our white-labelled enterprise resource planning platform, built on the open-source ERPNext and delivered, customized and supported by Promatics. It brings accounting, inventory, sales, purchasing, projects, HR, manufacturing and industry-specific workflows into one system.
When a requirement goes beyond the standard product, we build it. Single sign-on, OCR and document capture, approval automation, portals, integrations and AI-assisted workflows are all in scope.
Built for how you operate
- Industry editions for healthcare and labs, distribution and retail, legal, non-profit and more
- Deep customization: custom apps, workflows, reports, print formats and portals
- Single sign-on with Microsoft Entra ID, Google Workspace, Okta and other identity providers
- OCR and intelligent document capture for invoices, receipts and forms
- Integration with the systems you already run, through APIs
- Canadian taxes, currencies and bilingual interfaces configured for your operations
Industries
Built around the way your sector works
Each industry has its own systems, regulations and pressure points. These pages explain what we see and how we help.
How we work
How we take on your technology
The same disciplined approach applies whether we are onboarding a managed-services client, securing an environment or implementing Prometheus.
Assess
We review your environment, systems, risks and goals, and agree what success looks like.
Plan and scope
You receive a written scope or service agreement with deliverables, responsibilities, response targets and costs in CAD.
Implement and secure
We deploy, migrate, integrate and harden, testing each step against the agreed criteria.
Operate and improve
We monitor, support and report, with regular reviews to plan the next improvements.
Client feedback
What clients say
Promatics implemented such a powerful platform that we had no break in service when our employees had to work from home during the COVID-19 pandemic. We were not concerned about how to shift to a remote working environment, because Prometheus made the transition seamless.
Network Manager, Healthcare Organization
Promatics has been an outstanding partner. Their team is professional, knowledgeable and customer-service driven. Their proactive, collaborative approach has been critical in helping us build an IT infrastructure that enables our success today and supports our long-term positioning.
Partner & CEO, Telecommunication Company
Promatics is an example of the way managed services should be done. They do their very best to make sure you succeed. If there is an issue, they step in immediately. We will continue to be a customer for years to come.
CIO, Restaurant Product Supplier
Case studies
Prometheus in production
Real Prometheus deployments delivered by the Promatics team for organizations in laboratory distribution, pharmaceuticals, healthcare, education and energy.
Prometheus ERP deployment for DCL Laboratory Products (Ghana)
Promatics deployed Prometheus ERP for DCL Laboratory Products in Ghana, a second country operation for the same diagnostics distributor.
Prometheus ERP deployment for DCL Laboratory Products (Nigeria)
Promatics deployed Prometheus ERP for DCL Laboratory Products, a laboratory and diagnostics distributor operating in Nigeria.
Prometheus ERP deployment for Ejemen Diagnostic and Ambulatory Center (Nigeria)
Promatics deployed Prometheus for Ejemen Diagnostic and Ambulatory Center, a diagnostics and outpatient clinic in Benin City, Nigeria.
Insights
Practical guidance for IT and business leaders
Choosing a managed service provider in Canada
What to define before you talk to managed IT providers, the questions that separate them, and a checklist for comparing proposals.
EDR vs antivirus
The practical difference between antivirus and EDR, what deploying EDR changes for your team, and how to roll it out without disrupting users.
ERP evaluation checklist
A vendor-neutral way to compare ERP systems, with Canadian requirements, scripted demonstrations and a weighted scorecard you can use with any shortlist.
Questions
Common questions
What does Promatics do?
We are an IT services company. We provide fully managed and co-managed IT with 24/7 support, cybersecurity services and training, the Prometheus ERP platform and ERPNext implementation and customization, system integration and automation, and custom software, web, mobile and cloud development.
Where do you work?
Anywhere in Canada. Most work is delivered remotely, and on-site support is arranged when a situation needs it.
Do you offer 24/7 support?
Yes. Managed-service clients have 24/7 access to support and monitoring. Priorities and response targets are set out in each client's service agreement.
What is Prometheus?
Prometheus is our white-labelled ERP platform built on ERPNext. We implement it, customize it to your processes without limits, integrate it with your other systems and support it. See the Prometheus page.
How is pricing structured?
Managed services are usually a predictable monthly fee based on users, devices and scope. Projects are quoted in CAD from a written scope. We explain every cost driver before you commit.
Ready to talk about your technology?
Tell us what you need, whether that is managed IT, security, Prometheus or a development project. We will arrange a conversation with the right people on our team.