Discuss your project
Software & Cloud Development

Mobile app development

A successful app starts with a clear idea of who will use it and why they would open it again. We take a mobile app from that first idea through design, build, testing and store release, then keep improving it with evidence from real use.

Discuss your project How the work is delivered

A good fit if

  • You have a specific app in mind for customers, members, patients or staff, and need a team to deliver it.
  • You want a first release focused on the features that matter most, then improvements based on how people use it.
  • The app must connect to existing systems, such as bookings, customer accounts, loyalty or ERP data.
  • You want the app published under your own developer accounts and brand.

Another approach may suit you better if

  • You need a wider mobile program across several apps and a fleet of company devices. Our mobile development service covers that.
  • Your users would be served just as well by a mobile-friendly website.
  • You need a fixed launch date before the scope is understood.

What this service is

Mobile app development is the work of taking one app from idea to the App Store and Google Play: discovery, design, build, testing, release and improvement after launch. We build customized apps that fit your brand and goals, and we can work across iOS, Android and cross-platform frameworks, choosing what suits the app rather than a single favourite tool.

If your organization needs several apps, device management or a wider mobile strategy, start with mobile development.

Apps we build

  • Customer apps for accounts, bookings, ordering, payments and loyalty programs. Our article on designing loyalty and rewards apps customers actually use covers what makes these succeed.
  • Member and community apps for associations, clubs, events and learning.
  • Health and wellness apps, designed with privacy obligations such as PHIPA in Ontario in view.
  • Marketplace and service apps that connect customers with providers, including scheduling and payments.
  • Staff and field apps for inspections, deliveries, maintenance and reporting, connected to your ERP.
  • Companion apps that extend a product or service, such as device control or order tracking.

From idea to first release

The biggest risk in app development is building features nobody uses. We reduce it by starting small: a discovery sprint to agree the problem and users, a prototype tested with real people, and a first release focused on the journeys that matter most. Further features are added once real usage shows what is needed. Good UI and UX design is central to this, and it is built into every project.

Native or cross-platform

Most customer apps need to be on both iPhone and Android. We decide with you whether to build two native apps, in Swift for iOS and Kotlin for Android, or one cross-platform app with Flutter or React Native. The choice depends on the features, the budget, the importance of platform-specific behaviour and who will maintain the app afterwards. Either way, the app is built for your users, tested on real devices, and localized in English and French where your audience needs it.

Store release and privacy

Apple and Google each have review guidelines, privacy disclosure requirements and technical rules that change regularly. We prepare store listings, screenshots, privacy details and review notes, and we build the features the stores expect, such as letting users delete their account from within the app when the app allows account creation. Privacy obligations under PIPEDA and provincial laws shape what the app collects and how consent is handled. This is general information, not legal advice.

After launch

An app is never finished. New operating system versions arrive every year, users ask for improvements, and store requirements change. We monitor crash reports and analytics, fix issues, and plan updates with you. Your team can focus on the service the app supports, costs are planned release by release with estimates in CAD, and managed-service clients can include the app's backend in 24/7 monitoring and support, with response targets set in the service agreement.

What is included

The exact list is agreed in writing for each project. These are the usual deliverables and the usual boundaries.

Typical deliverables

  • A product discovery sprint covering users, goals, core journeys and a scoped first release.
  • A clickable prototype tested with representative users.
  • Visual design using your brand and following Apple and Google platform guidelines.
  • The app for iOS and Android, native or cross-platform, chosen with you.
  • A backend and API, or integration with your existing systems.
  • Push notifications, crash reporting, and analytics that respect consent choices.
  • Accessibility testing with VoiceOver and TalkBack.
  • Store listings, privacy disclosures and submission support.
  • Release notes, technical documentation and handover.

Not included unless agreed separately

  • Apple and Google developer program fees, which you pay directly.
  • Marketing, advertising and paid user acquisition.
  • Writing app content and store copy, unless scoped separately.
  • Legal review of terms of use and privacy policies.
  • Ongoing support after handover, unless covered by a separate agreement.

What we will need from you

Most delays in this kind of work come from access and decisions, not from the technical build. Knowing these early keeps the project predictable.

  • A product owner who can make decisions and approve releases.
  • Apple and Google developer accounts in your organization's name.
  • Access to any systems or APIs the app must use.
  • People who match your target users and can take part in testing.
  • Brand assets, content and any approvals required in your sector.
Delivery

How the work is delivered

Each stage ends with something you can review before the next one starts.

  1. Discovery sprint

    Define the users, the problem the app solves, the core journeys and what a successful first release looks like.

    Output: Product brief and first-release scope.

  2. Prototype and design

    Build a clickable prototype, test it with real users and refine it before development starts.

    Output: Tested prototype and approved designs.

  3. Build

    Develop the app and its backend in short iterations, sharing test builds on real devices as features arrive.

    Output: Feature-complete test builds.

  4. Test and beta

    Functional, device, accessibility and security testing, then a private beta through TestFlight and Google Play testing tracks.

    Output: Beta feedback and release candidate.

  5. Launch and improve

    Prepare store listings and privacy disclosures, submit for review, launch, then prioritize improvements using analytics and feedback.

    Output: Live app and improvement backlog.

Testing and handover

  • The prototype is tested with real users before development starts, and the findings change the design.
  • Every build is tested on a range of real devices and operating system versions.
  • Accessibility is checked with VoiceOver and TalkBack and with larger text settings.
  • Store privacy disclosures are prepared from what the app actually collects, not from a template.
  • Signing keys, store accounts, source code and build instructions are held in your organization's name.

What affects the cost

We do not publish package prices. Each estimate is based on an agreed scope, in Canadian dollars, with taxes shown separately. These are the things that move the number most:

  • The number and complexity of features in the first release.
  • Whether you need iOS, Android or both, and whether the build is native or cross-platform.
  • Building a new backend compared with using existing systems.
  • Integrations with payments, bookings, loyalty or ERP systems.
  • Offline use, languages and accessibility requirements.

Questions buyers usually ask

How long does it take to build an app?

It depends on the scope of the first release, the integrations and how quickly decisions are made. After the discovery sprint we give you a written plan and estimates in CAD. We do not promise a date before the scope is known.

Should we launch on iOS or Android first?

Look at your users. In Canada both platforms are widely used, so most customer apps launch on both, often with a cross-platform framework. Staff apps can target whichever devices your organization issues.

How does app store review work?

Apple and Google review apps before they appear in their stores and can ask for changes. Review times vary, so we plan launch dates with a buffer and prepare listings, privacy disclosures and test accounts in advance.

How will we know if the app is working?

We agree measures during discovery, such as completed bookings or weekly active users, and set up analytics to track them with consent. After launch we review the numbers with you and prioritize improvements.

What happens after launch?

Apps need updates for new operating system versions, store requirements and user feedback. You can take over with our documentation or keep us on under a support agreement.

Service

Mobile development

Mobile strategy and engineering across iOS, Android and cross-platform apps, including the backends, security and device management behind them.

Service

UI and UX design

User research, UX audits, prototypes, design systems and accessible interfaces for business software, portals, ERP screens and mobile apps.

Have an app idea to take to launch?

Tell us who the app is for, what it should help them do and which systems it connects to. We will reply to arrange a discovery conversation before anything is priced.

Discuss a mobile app