Managed IT, cybersecurity and ERP for Calgary businesses

Supporting Calgary's energy, service and technology firms

Calgary is home to the head offices of many of Canada's energy companies, and a large share of its economy still connects to oil and gas: producers, pipeline and midstream operators, engineering and environmental consultants, equipment suppliers and field service contractors. Alongside them, the city has built a growing technology sector, a significant transportation and logistics base, and the financial, legal and professional firms that serve all of these.

The IT problems we see most often in Calgary firms are practical ones:

• Lean internal teams. After years of cost cutting, many companies run with one or two IT people who are stretched between daily support, security and projects.
• Cycles of growth and restructuring. Headcount rises and falls with commodity prices and funding rounds, leaving behind orphaned accounts, unused licences and undocumented systems.
• Security questions from customers and insurers. Energy companies and their suppliers are frequent targets, and cyber insurance applications now ask detailed questions about controls.
• Finance and operations outgrowing entry-level tools. Accounting software that worked at a smaller size now sits beside spreadsheets for projects, equipment and inventory.

What we do for organizations in Calgary

If you already have internal IT, co-managed IT adds after-hours coverage, monitoring and specialist help without replacing your people. If you do not, managed IT services provide one accountable team for support, patching, device management and vendor coordination, with 24/7 help desk access for managed-service clients.

Cybersecurity services cover multi-factor authentication, endpoint detection, email security, logging and staff training. Security assessments show where you stand before an insurer or a major customer asks, and give you a prioritized plan to close the gaps.

When finance and operations have outgrown their tools, Prometheus ERP brings accounting, purchasing, inventory, projects, equipment and HR into one system, customized and automated around how you work. For anything that off-the-shelf software cannot do, custom software development builds it and connects it to what you already use.

How support works in Calgary

Our support is delivered remotely. Staff contact the help desk by phone, email or ticket, and we work on devices, servers and cloud services through secure remote tools. Calgary is on Mountain Time, two hours behind Eastern, but that does not limit help for managed-service clients, who have 24/7 access. Planned maintenance is scheduled around your working hours.

On-site visits in Calgary and the surrounding area are arranged case by case. When a project needs someone on site, such as installing network equipment or setting up a new office, we agree the arrangements in advance and record them in your service agreement, alongside the response target for each priority level.

Privacy, compliance and local considerations

• Alberta PIPA. Alberta's Personal Information Protection Act governs most private-sector organizations in the province and includes a duty to notify the Information and Privacy Commissioner of breaches that create a real risk of significant harm.
• Health information. Alberta's Health Information Act applies to custodians such as physicians, pharmacies and other health service providers.
• Federally regulated sectors. Pipelines, banks and other federally regulated businesses may fall under PIPEDA and sector-specific federal requirements.
• Data residency. Canadian cloud regions, including one in Calgary, support keeping data in the country, though contracts and support access need checking too.

We describe these obligations to help you plan. They are general information, not legal advice.

Where to start

A short review of your accounts, devices, backups, security controls and core business systems gives you a plain list of risks in priority order, with an estimate in Canadian dollars for fixing them and for ongoing support. Many Calgary firms start by filling the obvious gaps, such as multi-factor authentication everywhere and tested backups, then plan larger changes in stages.

For companies moving off entry-level accounting software, we start by mapping how money, materials and time actually move through the business: how jobs are quoted, how field tickets become invoices, how equipment is tracked and how costs land on projects. Prometheus is then configured to follow that flow, with approvals and automations where they save the most time. Data is migrated in planned steps, staff are trained on the screens they use, and the old system stays available for reference until the new one has closed its first months cleanly.