Managed IT, security and ERP for Winnipeg organizations

Supporting Winnipeg's freight, insurance and agribusiness economy

Winnipeg's location made it a transportation hub, and it still is: rail, trucking and air cargo companies, freight brokers and warehouses move goods across the Prairies and between east and west. The city is also a long-established centre for insurance and financial services, a base for agribusiness and food processing, and home to manufacturers in sectors such as aerospace and heavy vehicles. Government, health care, universities and a strong non-profit sector complete the picture.

Across those sectors, we see recurring IT problems:

• Operations that run around the clock. Dispatchers, drivers and warehouse shifts cannot wait until morning when a system goes down.
• Data typed twice. Orders, shipments, inventory and invoices move between systems that do not talk to each other, so staff re-enter the same information.
• Email fraud. Businesses that pay carriers, suppliers and claimants are prime targets for invoice fraud and business email compromise.
• Regulated information. Insurers and financial firms hold personal and financial records that need careful access control and audit trails.

What we do for organizations in Winnipeg

Managed IT services provide one accountable team for support, monitoring, patching and vendor coordination. Our 24/7 IT help desk serves managed-service clients at any hour, which suits dispatch desks and shift work.

Cybersecurity services combine multi-factor authentication, endpoint detection, logging and staff training, and email security adds filtering, sender authentication and payment verification practices that make invoice fraud much harder to pull off.

For operations, Prometheus ERP brings orders, inventory, purchasing, maintenance and accounting into one system. System integration connects it to telematics, carrier portals, e-commerce platforms or claims tools, so information flows once instead of being retyped.

How support works in Winnipeg

We work remotely. Staff contact the help desk by phone, email or ticket, and we reach devices, servers and cloud services through secure remote tools. Winnipeg keeps Central Time, one hour behind Eastern, and managed-service clients have 24/7 access, so a problem on the night shift is handled the same way as one at noon.

On-site visits in Winnipeg are arranged case by case. When a job needs someone on site, such as new network equipment or a warehouse Wi-Fi upgrade, we plan it with you in advance and record how on-site work is handled in your service agreement, along with the response target for each priority level.

Privacy, compliance and local considerations

• PIPEDA applies to personal information held by most private businesses in Manitoba and requires reporting breaches that create a real risk of significant harm.
• PHIA. Manitoba's Personal Health Information Act governs health information held by trustees such as clinics, health authorities and some employers.
• Public bodies follow Manitoba's public-sector access and privacy legislation, and their suppliers often take on obligations by contract.
• Federally regulated sectors. Rail, interprovincial trucking, banks and federally regulated insurers have additional federal requirements, including OSFI guidance on technology and third-party risk for regulated financial institutions.

We describe these obligations to help you plan. They are general information, not legal advice.

Where to start

Start with a review of your devices, accounts, backups, security controls and the systems your operation relies on. You receive a plain list of risks in priority order, what fixing each involves and an estimate in Canadian dollars.

Transportation and distribution firms often begin with two quick wins: stronger email security with a clear payment verification process, and a map of where order and shipment data is entered more than once. From there we plan integration or a move to Prometheus in stages, so dispatch and the warehouse keep working through the change.

Insurers and financial firms usually start in a different place: who can see which records, whether access is logged, how long information is kept and how quickly an incident would be noticed. We review those controls against what your regulators, reinsurers and auditors expect, then close the gaps in order of risk. Where claims or policy work still depends on spreadsheets and email, workflow automation and integration can move it into tracked processes with a clear record of who did what and when. Every change is documented, and the documentation belongs to you.